Choosing the right service provider

Forklifts, like most machinery, experience wear and tear over time and regular use. This can affect the safety and efficiency of your site and lead to unplanned downtime and disruptions.

A comprehensive service plan can work wonders to keep everything running smoothly.

But how do you find the right service provider?

WHAT SHOULD YOU LOOK FOR

The first consideration is their service offerings. You want value for money, and that comes from providers with expert knowledge who use genuine parts. You’ll have peace of mind that you are going to get your truck back in working order as soon as possible.

Preventative maintenance is another essential service to look for, as it helps catch issues before they become costly repairs or lead to dangerous breakdowns. Regular servicing not only prevents breakdowns but also ensures your machinery meets all safety standards, keeping both operators and your site safe.

the rising cost of downtime

How much downtime can your operation afford before it starts affecting productivity and profit?

Unplanned downtime can have a negative effect across the board, causing delays and bottlenecks. Who knows how long a broken-down truck will take to move and fix? It could potentially result in a replacement truck being needed, all coming at a heavy price in terms of both time and money.

And a breakdown doesn’t just cost you money — it causes stress, throws off your team’s productivity, and could delay critical deliveries.

A good service provider ensures all trucks are maintained and serviced on time, reducing the chance of breakdowns and maximising uptime. Not only does this save you money, but it increases your operational efficiency and keeps your drivers as productive and confident as possible.

long-term planning

What’s the best way to ensure you get all of the above? A maintenance contract.

Some companies may worry about the cost and commitments involved, but when compared with as-and-when callouts and an unknown cost of repair, a structured plan can work out significantly cheaper in the long term.

For example, a one-off repair for a major breakdown could cost thousands in both parts and downtime, while a maintenance contract spreads out costs and helps avoid these unexpected expenses altogether.

Your contract should be entirely bespoke and flexible, covering full and preventative maintenance, with additional options available — all designed to keep your business moving.

why work with mitsubishi forklift trucks?

By working with a Mitsubishi Forklift Trucks-authorised service provider, you can be sure their engineers will always have access to at least 80% of fast-moving parts (and anything else can be ordered for next day delivery from the network).

Our authorised service providers boast industry-leading first-time fix rates and all their engineers are factory trained to ensure they have the expertise required.

Factory/HQ training makes sure that engineers are up to date on the latest models and technologies. Their ongoing training guarantees they can handle everything from routine maintenance to complex repairs, reducing downtime and ensuring your equipment is always in safe hands.

And thanks to the country-wide Mitsubishi Forklift Truck network, they are never too far away.

Many companies assume that using an authorised provider will be more expensive, but in reality, the cost savings from reduced downtime, fewer repairs, and optimised performance quickly add up.

Plus, the long-term value of factory-trained technicians far outweighs any short-term savings from non-authorised providers.

We work with you to build a plan that suits your operation’s specific requirements, ensuring you only pay for what you need.

Visit our service page to learn more, call us on 0845 3713048 or fill in the contact form.