Privacy Policy

We have divided this privacy policy into different sections. For more information, please scroll to the appropriate section.

1 Who we are

2 types of personal data we process

3 How we collect your data

4 For which purposes we use your data

5 Disclosure and transfer of data to third parties

6 Security and Retention

7 International transfer of your data

8 Your Rights

9 How we treat this policy

1 WHO WE ARE

We are Mitsubishi Logisnext Europe BV ('MLE'), Hefbrugweg 77, 1332 AM Almere, The Netherlands. We are responsible for the processing of your personal data. MLE manages and controls the website, social media presence and the central customer database for EMEA. The data controller is hereinafter referred to as 'MLE' or 'we'. You can reach us via info@mitsubishi-forklift.co.uk .

MLE is an international trading company that combines the strengths and heritage of some of the world's biggest names in engineering and technology.

Under our various brands, MLE offers a comprehensive range of state-of-the-art counterbalanced trucks and warehouse equipment, intelligent solutions and customer-oriented services for the material handling and logistics industry.

2 TYPES OF PERSONAL DATA WE PROCESS

2.1 We collect and process the following categories of personal data for the services we offer:

1. Name, employer, job title and other identifying information.

   When you sign up for one of our online services, we collect identifying information from you, such as your B. the company you work for, your job title, your name and other information that we need for the specific service.
   
   

2. Your phone number, email address and other contact information.

   Contact information may include address, telephone number and email address and other business contact information.
   
   

3. Our communication with you.

   If you send us an email or communicate with us online or via social media, we register your communication with us.
   
   

4. Information we collect when you use our website, apps or other digital media.

   • When you visit our websites or use one of our mobile apps, we record your IP address, browser type, operating system, referring website, browsing behavior and app usage. We also collect data through cookies and similar technologies when you visit our website or use our mobile apps. You can read more about this in our cookie policy on our website or the mobile app you are using.

   • If you open our e-mails or click on a link in such an e-mail, we may receive an automatic notification.

   • With your permission, we may also collect your location data.

   • In addition, we collect information that you provide when using our online services, e.g. B. the Mitsubishi Forklift Trucks website share with us. For example your language and the time zone you live in.
     
     

5. Information Regarding Social Media.

   We are active on various social networks such as B. LinkedIn, Facebook and YouTube. If you communicate with us via social media (e.g. if you follow our LinkedIn page or send us a personal message), we receive or have access to data from you. We only use this information to communicate with you and for statistical purposes (see above). We encourage you to check the privacy policy of the social media platform you have been using to learn more about the processing of your personal data.
   
   

6. Data you provide to us yourself.

   You provide us with data when, for example, you respond to a job offer on our website and provide your CV, your email preferences, leave a comment for us on Facebook or participate in a customer survey. We also collect data that you provide to us via social media or online platforms, such as B. Expressions of opinion, product reviews, interests or the level of awareness of our brands.

2.2 Special Services, Apps or Events 

For specific services, apps or events, we may collect other types of information and use that information for purposes other than those described in this Privacy Policy. We will inform you when you register for a special service or event or download a special app.

3 HOW WE COLLECT YOUR DATA

3.1 We collect the above categories of personal data in the following ways:

4 PURPOSES FOR WHICH WE USE YOUR DATA

4.1 THE MAIN PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA ARE:

1. 1. To provide our services to you, including performance of the contract with you or the entity you represent.

      For example, if you request information about our products or sales partners or use one of our services, we process data that we need to fulfill the request. We process e.g. B. the information about the company you work for, your (business) contact details and your previous orders.
      
      

   2. To subscribe to our newsletter and promotional emails.

      If we have recorded your e-mail address as part of the business relationship with you or if you have subscribed to our newsletter, we will use your e-mail address to send you this newsletter.
      
      

   3. To communicate with us.

      If you send us inquiries or complaints, we process your data in order to provide you with an answer to your inquiry or complaint.
      
      

   4. For statistical surveys.

      General: We use automated tools to compile statistical surveys of general trends in the use of our services, websites, apps and social media, as well as the behavior and preferences of our customers and users.

      Categories of data: The data we use for our surveys includes your postal code and country of origin, technical information that we receive when you visit one of our websites, the data that we collect via cookies, personal preferences and data that you use online or share with us via social networks. For statistical surveys, we only use aggregated data that is not associated with your name and email address.

      We use the results of aggregated data collection to determine general trends in the use of our products, services and tools. This enables us to develop better products, services, tools and offers, to respond more quickly to customer requests and to improve the design and content of our websites. For more information about cookies and similar technologies, visit the cookie policy on our website.

      Legal basis: Our legitimate interest in using your personal data for statistical purposes. We process your personal data for our legitimate interests to develop better services and offers for our customers, to improve our products and to optimize the design and content of our websites and mobile apps. To protect your privacy, we only use aggregated data that is not associated with your name and email address. If you would like to receive the entire balancing test, please use the contact details below to get in touch.

      Right to object: You have the right to object to the processing of your personal data for statistical purposes at any time for reasons that arise from your particular situation (see paragraph 'Your rights' below).
      
      

   5. To make it easier for you to apply for one of our vacancies.

      If you apply for one of the vacancies, we process the data you provide, e.g. B. Your cover letter and CV.
      
      

   6. For documentation and to comply with legal regulations.

      We collect, store and use your data for internal business processes, e.g. B. for documentation and to fulfill legal and tax regulations.

4.2 Legal basis: We collect, use and store your personal information where it is necessary in our legitimate interests or those of a third party, or based on your consent, to provide services, to perform contracts, or to comply with a legal requirement to which we are subject .

You can withdraw your consent at any time by following the specific instructions relating to the processing to which you have given consent, by adjusting your settings where necessary, or by contacting us (see paragraph 'Your rights' below).

If you object to the provision of personal data that we need to fulfill a contract or due to legal regulations, we may not be able to provide the services you have requested or parts of them. If you e.g. B. If you have lost order details from an order from the past and do not want to provide us with any data, we cannot provide you with a copy of the contract, as we will then not be able to find the order in our systems.

If we are processing your personal data based on a legitimate interest or in the interests of a third party, then we have balanced those interests against your legitimate interests. Where possible, we have taken appropriate measures to limit the impact and prevent undue damage to you. Our legitimate interests may include security aspects or providing you with better services and offers. For more information on these interests, see the purposes for which we process your personal data above. If we process your personal data for our legitimate interests or the interests of a third party, you have the right to object at any time on grounds relating to your particular situation (see paragraph below '

If we process your personal data for a purpose other than that for which we originally collected it (and if we rely on a different legal basis for this new purpose than consent or compliance with a legal obligation), we will check whether the processing is necessary for this purpose new purpose is compatible with the purpose for which the personal data was originally collected. Further information on this test is available on request (see paragraph 'Your rights' below).

5 DISCLOSURE AND TRANSFER OF DATA TO THIRD PARTIES

5.1 General: We do not normally share or sell your personal information with anyone outside of MLE. However, we do disclose or share the information with the following categories of recipients for the following purposes.

1. 1. group companies.

      If you use one of our services, we may transfer data to a group company. If you send us e.g. For example, if you send an inquiry via email that is the responsibility of an affiliate, we will forward this question to the appropriate affiliate.
      
      

   2. For the support services we involve.

      We use third parties such as B. IT service providers, social media providers, marketing agencies, credit and debit card companies and fraud check service providers to provide our services. All of these third parties are required to ensure the security of your personal information and may only process it in accordance with our instructions.
      
      

   3. Cooperation with third parties.

      To provide certain services, we work with other companies such as B. dealers and sales partners together. As part of providing this service to you, we share your information with them. Please note that the companies we work with often have their own privacy policies as well. For information about how these companies use your personal information, see their privacy policies.
      
      

   4. Statistical surveys.

      For statistical research, we use third-party software such as Google Analytics or Hotjar. These platforms also have access to the data they collect. For information about how these companies use your personal information, see their privacy policies.
      
      

   5. Website Features.

      We use third party services to provide various features and content on our websites. For example, we use Google Maps to provide you with location information and YouTube, Vimeo and ISSUU to display external content such as videos and reading material. In addition, we use cookies from social media platforms such as Facebook and Pinterest. These third parties also collect information about our websites using cookies and use that information for their own purposes, such as tracking. For information about how these companies use your personal information, see their privacy policies
      
      

   6. Change of ownership at MLE.

      If ownership of MLE changes as a result of a merger, acquisition, or transfer, your personal information may be transferred to the successor organization.

5.2 Authorities.

If we are legally obliged to do so, we collect your identification information and also pass it on to authorities and government agencies.

5.3 Third Party Websites.

Our website contains links to third party websites; if you follow these links, you will leave our site. We choose these third-party websites carefully, but we accept no liability for the use of personal data by these organizations. For more information, consult the privacy statement of the website you are visiting (if such a statement exists).

6 SECURITY AND RETENTION

6.1 MLE ensures that your personal data is secured using technical and organizational measures in such a way that it is protected against unauthorized and unlawful use, modification, unauthorized access and disclosure as well as accidental or intentional destruction and loss.

6.2 Your personal data will be kept for as long as is necessary for the purposes described in this privacy policy or as long as it is necessary to comply with legal obligations and to resolve any disputes.

7 INTERNATIONAL TRANSFER OF YOUR DATA

7.1 MLE may transfer your personal data to countries other than your country of residence (including countries outside the European Economic Area). This happens as part of the provision of our services or because group companies, partners or service providers have facilities worldwide. The laws of these countries may not provide the same level of protection for your personal information.

The European Commission has determined that certain countries outside the European Union ensure an adequate level of data protection (see Article 45 General Data Protection Regulation (GDPR). For an overview of these countries see: Adequacy of protection of personal data in non-EU countries .

7.2 MLE will ensure that appropriate safeguards are in place to comply with the requirements for international transfers of personal data under applicable data protection laws. For the transfer of personal data outside the European Economic Area, MLE can apply standard contractual clauses approved by the Commission as protective measures (see Art. 46 GDPR).

8 YOUR RIGHTS

8.1 You can contact our contact person (see below) to exercise any rights granted to you under applicable data protection laws. These include (1) the right to access your data, (2) to rectify it, (3) to delete it, (4) to restrict the processing of your data, (5) the right to data portability and (6) the right to object to the processing.

1. 1. access right

      You are welcome to ask us whether we are processing your personal data and if so, you will be given access to a copy of it. If we comply with your access request, you will receive additional information from us, such as B. with regard to the purpose of the processing, the categories of personal data concerned and all other information that you need to assert this right.
      
      

   2. Right to Rectification

      In the event of errors or incompleteness, you have the right to have your data corrected. Upon request, we will correct inaccurate personal data from you, taking into account the processing purposes, and complete incomplete personal data, which may also include a supplementary statement.
      
      

   3. Right to Erasure

      You have the right to have your personal data erased, which means erasure of your data by us and, if possible, by any other data controller to whom your data has previously been disclosed by us. Your personal data will only be deleted in certain cases prescribed by law and in accordance with Article 17 of the General Data Protection Regulation (GDPR). This also includes situations where your personal data is no longer necessary in relation to the original purpose for which it was processed, as well as situations where it has been unlawfully processed. Due to the way we offer our services, it may take some time for backup copies to be deleted.
      
      

   4. Right to restriction of processing

      You have the right to obtain a restriction of the processing of your personal data, ie that we suspend the processing of your data for a certain period of time. Circumstances that may give rise to this right include situations where the accuracy of your personal data has been contested but it will take time for us to verify the accuracy. However, this right does not prevent us from continuing to store personal data about you. We will inform you before the restrictions are lifted.
      
      

   5. Right to data portability

      Your right to portability of your data includes the right to ask us to provide your personal data in a structured form, in a commonly used, machine-readable format and to transmit it directly to another data controller, where technically feasible. If requested and if technically feasible, we will transmit your personal data directly to the other data controller.
      
      

   6. Right to object. You also have the right to object to the processing of your personal data, which means you can request that we no longer process your personal data. This only applies where the legal basis for the processing is a 'legitimate interest' (including profiling) (see 'Legal basis' paragraph above).

      You can object, at any time and free of charge, to direct marketing where your personal data is processed for such purposes, including profiling, to the extent that it is related to direct marketing. If you exercise your right, we will no longer process your personal data for these purposes.

8.2 You can withdraw your consent at any time by following the specific instructions relating to the processing to which you have given consent, adjusting your settings where necessary, or by contacting our contact person.

For more information on how to withdraw your consent to the cookies and similar technologies we use when you visit our websites or use our apps, please see the cookie policy on our website or app.

8.3 We may have the right to refuse or limit your rights as described above. In any case, we will carefully check whether such an exception applies and inform you accordingly.

For example, we may refuse your request for access where it is necessary to protect the rights and freedoms of others, or refuse to erase your personal information where processing of that information is necessary to comply with a legal obligation. The right to portability of your personal data applies e.g. B. Not if the personal data was not provided by you or we do not process it on the basis of your consent or for the performance of a contract.

8.4 In order to exercise your rights, you only need to send a request to MLE's contact person: Mitsubishi Logisnext Europe BV, Hefbrugweg 77, 1332AM, Almere, info-mitsubishi-forklift.co.uk.

8.5 You can change the communication preferences and opt out of receiving promotional emails and push notifications at any time.

You can unsubscribe from our newsletters or other promotional emails and mobile push notifications with updates at any time by clicking the unsubscribe link in the email, adjusting your communication preferences in your account (if available), your smartphone settings (for mobile push notifications) or contact our contact person.

8.6 If you have any questions, comments or complaints regarding this Privacy Policy, you can contact us at any time. However, if you have other concerns, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, http://www.dutchdpa.nl ) in The Hague, The Netherlands.

9 HOW WE TREAT THIS POLICY

9.1 This Privacy Policy was last modified on 27-08-2020 and supersedes all previous versions. We will update and change this privacy policy from time to time. We will notify you of any substantial changes by posting the current version on this homepage and/or our apps before the changes take effect.

OTHER DOMAINS

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